Effective Date: 01/01/2022
At Quality Muffler & Brakes, your privacy matters. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with us — whether through our website, by phone, or in person at our shop.
1. Information We Collect
We may collect the following types of information:
- Name and contact information (phone number, email address)
- Vehicle details (make, model, year, service needs)
- Any information voluntarily submitted via contact forms, calls, or emails
- Website usage data (e.g., IP address, browser type, pages visited)
2. How We Use Your Information
We collect this information to:
- Respond to inquiries and schedule appointments
- Communicate service updates or follow-ups
- Improve our website and customer service experience
- Maintain accurate service records
- Comply with applicable legal obligations
3. How We Protect Your Information
We take appropriate steps to protect your information through physical and digital safeguards. Whether you contact us online or in person, we ensure your data is handled responsibly and securely.
4. Sharing Your Information
We do not sell or share your personal information with third parties for marketing purposes. Your information is only used internally to provide service and support. We do not use online booking platforms or third-party processors.
5. Cookies & Website Tracking
Our website may use basic cookies to enhance your browsing experience. These are used for simple analytics and site performance and do not collect sensitive or personally identifiable data.
6. Your Rights
You may request access to, correction of, or deletion of your personal information at any time. Simply contact us using the information provided below, and we’ll respond promptly in accordance with privacy laws.
7. In-Person Data Collection
If you provide information in person at our shop, it is treated with the same level of privacy and protection outlined in this policy.
8. Updates to This Policy
This Privacy Policy may be updated from time to time. Any changes will be reflected on this page along with an updated effective date.
9. Contact Us
If you have any questions about this Privacy Policy or how your information is used, please contact us:
Quality Muffler & Brakes
14646 Fenkell Street
Detroit, Michigan 48227
United States
Phone: +1 (313) 646-4651
Email: qualityauto14646@gmail.com